Does person-to-person post-surgical transfer reduce the communication gap that causes delays in implementing post-operative intervention compared to phone-to-phone care transfer?
Person To Person Handoff
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Efficient communication is critical when it comes to patient safety. Since surgical patients go through numerous changeovers in care, from the preoperative environment to the OR, the ICU, and then to the floor, it is essential that their care is handed over continually from one healthcare provider to the next. The continuous handovers present a growing probability of communication errors (Mukhopadhyay et al. 2018). With efficient person-to-person communication during post-surgical transfer, critical communication components will certainly not be omitted.
According to Methangkool et al. (2019), communication failures largely contributed to adverse events in recovery units. During the transfer, the person-to-person process is better since it involves not only information transfer but also professional responsibilities across healthcare teams. The American Society of Anesthesiologists prefers person-to-person post-surgical transfer since they posit that an intraoperative anesthesia staff ought to be present for monitoring transport and providing verbal reports. As opposed to phone-to-phone care transfer, person-to-person presents the healthcare personnel with the chance to use checklists which in turn effectively communicates the information among providers hence reducing morbidity and mortality in surgical and medical settings. The checklist accomplishes two outcomes: the provision of guidelines to standardize the information transfer and acts as a reminder to prevent any omission of critical information.
Using phone calls to conduct post-surgical transfers could be unnecessary and might not achieve the desired goals. However, despite the fact that postoperative communication through person-to-person remains the gold standard of care, phone calls are a creative alternative since they reduce costs and clinic time (Berardinelli & Bernhofer, 2020). As a result, phone-to-phone care transfer could be utilized in cases that are not severe and do not require critical assessments.
References
Berardinelli, A., & Bernhofer, E. I. (2020). Postsurgical Follow-Up Phone Calls: Worth the Investment?. Journal of PeriAnesthesia Nursing, 35(6), 665-670.
Methangkool, E., Tollinche, L., Sparling, J., & Agarwala, A. V. (2019). Communication: is there a standard handover technique to transfer patient care?. International anesthesiology clinics, 57(3), 35.
Mukhopadhyay, D., Wiggins-Dohlvik, K. C., MrDutt, M. M., Hamaker, J. S., Machen, G. L., Davis, M. L., … & Shake, J. G. (2018). Implementation of a standardized handoff protocol for post-operative admissions to the surgical intensive care unit. The American Journal of Surgery, 215(1), 28-36.
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